***Copyright infringement: Trinkets here are mostly copyrighted, personally designed and handcrafted by XiLeCreations. If any design, material or idea is taken from this site without seeking my permission, it will be deemed as infringement of copyright. Thank you.

*** Bags or Apparel are held at CHICFITS (see link on right).
*** Buyers are to make payment within 4 working days of my confirmation email or items released and buyer noted against future transactions. In the case whereby you do not receive my reply in 3 days, please check your junk mail as stronger filters might land them there. Else, please email me again if mail gets lost. Thank you!


NEWS:
- Implementation of membership system is now in place! Please check 'FAQ & Ordering' link for details.

- Clearance:

2011 Gift Clearance:15% off purchases above SGD$50! Whilst stocks last!


Thursday

FAQ & Ordering

Each unique design here is the original handiwork of XiLeCreations.We'd love to find out more on the tastes of our customers, so send us your feedback!

** To place an order for any items you like on this site, simply fill in the order form link on the sidebar. Please allow about 1-3 weekdays for me to reply to your enquiry/orders.(Due to my being occupied on weekends, replies will only be done on weekdays. Sorry!)
**Prices stated on this site, and all payment to be made, are in Singapore dollars.

Method of Payment:
* Singapore: Internet banking/ATM fund transfer (to UOB or POSB)

*Overseas: Paypal (charges apply at 3.4% + $0.50 SGD).

Solution Graphics


STEPS TO TAKE:
1. To order, just fill out the order form (link found on the left sidebar). Indicate if you're opting for registered mail (Please allow for longer delivery time for registered articles).

2. You will receive a confirmation email from me with payment details and postage costs within 1-3 days.

3. Next, proceed to make payment within 4 working days of my email or orders will be cancelled and buyer noted. Please also email me your transaction initials or relevant transaction reference number for my reference so I can trace your payment. This speeds up the process so you'll receive your order sooner. Thanks!

4. You will be notified by email when I send out your item(s), after I've received your payment.

*NOTE: Orders once sent are not cancellable. So please email any queries you have before making your orders.

Postage :

  • Singapore/local:

SGD$0.50 (postage is free for purchase of 3 items and above!)

  • Overseas:

- Accessories/Jewelry: SGD$2.00 (depending on location, delivery time takes 1-2 weeks. Please enquire if you'd like to know! eg. Airmail to Australia takes about 1 week.)

For rough estimates, pls refer to: Singpost

  • Please add additional SGD$2.50 on top of postage if opting for registered mail, bearing in mind that it takes a little longer than standard mail delivery since your package is tracked in the process.
  • Meetups are possible but only for urgent cases, subjected to a charge of SGD$3. MRT Locations are to my own convenience & timing (enquire with me): Green line-Boon Lay to Raffles Place, Red Line-Jurong East to Woodlands.

Packaging:

  • Items will be individually packed in plastic adhesive packs, covered in bubble wrap and delivered by local mailing within 5 working days (for Singapore) after the payment has been received and confirmed.
  • If you wish to present your ordered items in proper wrapping as a gift, white organza bags with silver prints are also available for an additional SGD$1 per bag. Gift box is also available at SGD$2 each.

FAQ:

  • All items are brand new.
  • Dimensions are approximate. Length stated excludes the hook measurement.
  • Handmade items are delicate and will have some variation. They won't be completely identical, but I will give my best effort so that they're pretty with minimal variations:). Wires can be adjusted slightly by hand or pliers.
  • MAILING LIST:
    Mailing list subscribers will be informed of new items, promotions! Do check your junk mailbox from time to time as some updates might end up there for those with stronger filters.
  • Are you open to CUSTOMISATIONS?
    Don't be shy to ask for modifications (eg. change of beads in the designs). Maybe you'd like some of my designs made with swarovski crystals but in another color, just let me know and I can make it for you at no extra charge!
    Or if you have a design in mind which you would like me to make for you, you're welcome to email me and I'll see if I can help you =)... at a reasonable price for handcrafted items. Let me know your budget, preferred accessory type (earrings, bracelets etc), color, or what you're trying to match. Do note that customisations are not eligible for discounts.
  • SOLD OUT!
    Items are limited in quantity so order them fast! If they're "sold", you can still try asking :) Wirework pieces are only available as 1 piece. Remakes are possible for some but not all. "Archived" items are no longer possible for remakes: either I no longer have the materials, or they've been made up to max 5 pieces, or I'm no longer making more of the design, or it's not possible to make an identical replica (esp. necklace pendants).
  • Earring hooks/hoops currently listed are not suitable for people allergic to metals. (925 silver hooks are available at additional S$2, pls state request in your order email.)Please note however that I do not make whole earrings in 925 silver, only the hooks are 925, unless otherwise stated.
  • PRICING: Handmade items are special in terms of being limited in quantity for uniqueness, the unique designs stemming from designer's ideas, the special materials and unique uncommon charms used, the time spent in crafting out each piece, and the handiwork. When buying handmade items, one is also in a way buying the designer's idea and effort, so the pricing reflects such handicrafts as truly unique to those who can appreciate them.
  • Membership (starting 1 Jan 2009):
    *To qualify as XiLe member or renew membership (valid for 1 year), simply make a purchase above SGD$100 in a single order to enjoy member benefits in your next purchase! To enjoy immediate member benefits with 1st purchase, simply make an order above SGD$175! (:
    *Membership is valid for 1 year & is applicable to ChicFits items.
    *Member Benefits (for next purchase):
    ~5% off every regular item (special items are already discounted)
    ~Additional 10% off regular-priced items on birthday month (valid for 1 time use, pls notify me your birthday month!)
    ~(given occasionally) Members' coupon codes to enjoy loyalty discounts!
  • What is registered mail?
    In simple terms, it is trackable mail. Normal mail is sent out & delivered to you without knowledge of where the mail is during delivery process. Registered mails are tracked at different stages of delivery process:when it is received by Singpost at xx Post Office branch, delivered to which destination PO branch, when it has been delivered to your address. You can track your mail at the following link with the RA (registered article) number generated by Singpost when I send your mail out:
    http://www.singpost.com/ra/ra_article_status.asp
  • How long does delivery take before I receive my items?
    Depending on Singpost, most of the time it can be as fast as 2-4 working days. It rarely stretches to even 7 working days,but is possible. Nearing festive occasions, large mail traffic at Singpost would mean your items take longer to reach you. Registered mail also takes a day longer to reach due to the tracking process.
  • All sales are final: items sold are not returnable. Prices are fixed and non-negotiable. In the case of goods being lost or damaged during delivery, I will not be liable. But I will give my best effort to ensure your items are in good condition when I send them out.

Thanks for visiting *~XiLe~*! (:

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